What are your shipping rates?
Fabric – $19.95 Flat Rate on all orders.
Trim – $12.95 Flat Rate on all orders.
Drapery Hardware – $19.95 Flat Rate.
 Pillows – Shipping rate is calculated at the time of purchase, dependent upon the quantity and weight being shipped.
We do not ship outside the contiguous U.S.
Where do you ship?
How is my merchandise shipped?
I placed an order but didn’t get an order confirmation. Does that mean my order didn’t go through?
Unfortunately, in these times all email providers are having to raise their firewall protections to keep junk/spam emails for their users at a minimum. If you don’t see an order confirmation in your junk or spam folder, we recommend creating a contact for us within your email program, so you don’t miss future communications from us. You can add customerservice@fabricresource.com and fabricresource@gmail.com as good email addresses for us, which tells your email program that we’re an okay contact to accept emails from.
We aren’t always able to resend auto-generated emails like confirmations, but we can give you verbal confirmation that we’ve received your order and are working on it.
How long will it take?
Uttermost products are taking 2-10+ business days to arrive.
What if I don't receive my order?
For questions regarding merchandise or your order, please contact us at
customerservice@FabricResource.com
Do you accept returns?
We will gladly accept returns of items inventoried at our store(s) within 30 (thirty) days of the original purchase. Please get in touch with us before making any returns so we can direct your return to the proper location and watch for its arrival. Not contacting us could delay your refund.
- Fabrics and Trims are non-returnable. This product has been cut to your specifications. Please, order a swatch to confirm the fabric or trim will work for your project before purchasing.
- All return shipping charges are the responsibility of the customer.
- All returns must be arranged within 30 (thirty) days of the original purchase.
- All hardware returns must be in their original packaging.
- Rugs must be returned to the manufacturer they were shipped from and will incur a 25% restocking fee per the manufacturer. Please contact us prior to shipping your return so we can provide you with any pertinent information the manufacturer requires, such as an RA (Return Authorization) Number along with the address for the return.
- When packaging your return, ensure you take every measure to protect the product. Items damaged during transit due to improper packaging may not be accepted for credit.
Uttermost Return Policy-
- The return process can be started within 5 days of the customer receiving the product.
- Customer pays freight on return.
- Item must be in the original packaging.
- 25% restocking fee.
Must contact us before return so we can get a return authorization from Uttermost.
